Sorry to hear this. First, let's check a couple things:
- Please make sure that the magazine was published. If published you will see it listed under order history, inside settings.
- Please make sure that the magazine has, in fact, shipped. It might still be on press. This information can be found in the app under order history, inside settings.
- If the magazine has shipped, the UPS tracking link will be accessible in the app under settings/order history.
If the above are verified, see below:
Sadly parcels are sometimes lost by the delivery service (USPS / UPS) or they arrive way later then expected. Especially during holiday seasons.
Please let us know the Order ID (under settings / order history) of the magazine(s) that didn't make it so we can follow up and try to get you a replacement.
Shipments over the 120 day UPS tracking expiration date cannot be refunded, replaced or tracked.