Sorry to hear this. First, let's check a couple things:
Please make sure that the magazine was published. If published you will see it listed under order history, inside settings.
Please make sure that the magazine has, in fact, shipped. It might still be on press. This information can be found in the app under order history, inside settings.
If the magazine has shipped, the UPS tracking link will be accessible in the app under settings/order history.
If the above are verified, see below:
Sadly parcels are sometimes lost by the delivery service (USPS / UPS) or they arrive way later then expected. Especially during holiday seasons.
Please let us know the Order ID (under settings / order history) of the magazine(s) that didn't make it so we can follow up and try to get you a replacement.
Shipments over the 120 day UPS tracking expiration date cannot be refunded, replaced or tracked.